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At Users Ultra, we want to ensure you are 100% happy with your purchase. If you have any technical or sales queries please do not hesitate to contact us.

For free users of the plugin we provide a basic level of support for Users Ultra which is provided through our community forum and includes the following:

Please note that free support is ONLY provided via our community forum and no support will be provided via email or social media.

We attempt to reply to all support requests promptly, no response time can be guaranteed. For users who are looking for free support we aim to respond to topics in the community forum within 24-48 hours (Monday-Friday). Please note this is only an estimate and our actual response times may vary depending on support load and we may well take longer to respond to more advanced or technical queries.